Dispute Resolution Policy

Effective Date: 13.06.2025

DREAMDELIVER LTD
Registered  Address: 275 New North Road, Suite 1089, Islington, England, N1 7AA

At Gameseen.com, operated by DREAMDELIVER LTD, we are committed to addressing any concerns or disputes that may arise during or after a transaction. Please review our dispute resolution policy below:

1. Contact Customer Support:
   • If you encounter any issues with your purchase, such as incorrect game codes, billing problems, or any other discrepancies, please contact our customer support team promptly.
   • Reach out via email at hello@gameseen.com or use our online support chat available on our website.
   • Provide relevant order details and a clear description of the issue to expedite the resolution process.
2. Dispute Resolution Process:
   • Our customer support team will investigate the reported issue thoroughly and strive to provide a resolution within a reasonable timeframe.
   • We may request additional information or documentation to better understand and resolve the dispute effectively.
3. Refunds and Resolutions:
   • If the dispute is found valid and a resolution cannot be achieved, we will offer appropriate remedies, which may include a refund or a replacement of the product/service, depending on the nature of the issue.
   • Refunds will be processed using the original payment method and may take 5-7 business days to reflect in your account, depending on the payment provider.
4. Escalation of Disputes:
   • In case you are not satisfied with the resolution provided by our initial support team, you may escalate the matter to our dispute resolution department by requesting a review of your case.
   • Please provide any relevant reference numbers, communication history, and additional details to facilitate the review process.
5. Policy Changes:

   • DREAMDELIVER LTD, the owner of Gameseen.com, reserves the right to modify or update this dispute resolution policy at any time. Any changes will be communicated through our website.

We aim to ensure a fair and prompt resolution of disputes to maintain the trust and satisfaction of our customers.

For any further inquiries or to report a dispute, please contact our customer support team.

Thank you for choosing Gameseen.com, where gaming meets convenience!